Shipping policy

SHIPPING POLICY
Welcome to our pet toy paradise! We work hard to deliver joy to your furry friends as fast as possible. Below are the details of our shipping services, rates, and delivery times for US customers!

1. Shipping Coverage
We ship to all US destinations.
All 50 states included.
Washington D.C. addresses supported.P.O. Boxes and APO/FPO addresses.
Reliable domestic carrier networks.

2. Order Processing Time
We prepare orders quickly for transit:
Processing takes 1-2 business days.
Orders placed after 2 PM EST ship next day.
No processing on weekends or holidays.
Tracking numbers emailed instantly upon shipment.

3. Delivery Times & Shipping Rates
We offer transparent flat-rate shipping across the US:
Standard Shipping (3-5 business days):Flat rate of $4.99.
Free Shipping: Valid on orders over $49.00.
Express Shipping (1-2 business days): Flat rate of $14.99.

4. Trusted Carrier Partners
We partner with top US couriers:
United States Postal Service (USPS).
United Parcel Service (UPS).
FedEx Ground and Express.

5. Order Tracking On Shopify
Track your package journey at any time:Click the link in your email.
Check your Shopify customer account dashboard.
Enter tracking number on carrier websites.

6. Damages and Shipping Issues
Your pet toys are packed with care.
If issues occur:Inspect packaging upon arrival.Take photos of any damaged boxes.
Contact customer support within 48 hours.
We offer free replacements for damaged goods.